"The Wilderness" Holiday
Cottages; |
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Luxury 17th Century self catering Holiday Cottage near Bath (click for map) Sleeping 16 in 8 bedrooms the cottages are ideal for hen parties! Inglenook log fireplace. Private gardens, ample parking. . Great village pub with food. Farm shop nearby. Bath 20 mins, Salisbury 30 mins, London 90 mins (by rail). VisitBritain 5-Star Award. Tel: 01225 868393 |
Booking Terms & Conditions;
Any reference to
either 'us' or 'we' in these Booking Conditions refers to The Cottage Owners.
"you" or "your" are references to the person making the booking and all members
of the holiday party. So that you understand the basis of the contract between
you and us when you book your accommodation, we have laid out as clearly as
possible, the conditions on which your booking is made. Nothing in these
conditions affects your normal statutory rights.
1. Your
booking:
You must be at least 21 years old when you book your
accommodation. No stag parties or all-male bookings are accepted. Your
booking is made as a consumer and you acknowledge that no liability can be
accepted for any business losses howsoever suffered or incurred by you. When we
issue our written confirmation to you we enter into a contract with you, the
party leader, which is subject to these Booking Conditions. Any disputes or
queries will be between the party leader and the owner. The party leader will
assume responsibility for the whole party and the compliance with these rules
of all party members. We have the right to refuse any booking prior to the
issue of our written confirmation, and if we do this we will tell you in
writing and promptly refund any money you have paid us. When your confirmation
is received, the details must be checked carefully. If anything is not correct
you should tell us immediately. You may not add to the party size stated on
your booking form without prior consent from the owners.
2. Paying
for your accommodation
A deposit of 25 % of the booking price is payable
by credit card at the time of booking. At this point your booking becomes
binding and we will issue your booking form and contract. However we do require
a signed copy of the contract. before we send your written confirmation and key
entry code. The balance of the booking cost must be received by us no later
than 3 calendar months before your arrival date, together with an additional
£400 breakage deposit. This payment must be made by cheque and sent in
time for the funds to be cleared by the due date on your contract. We cannot
accept credit/debit card payments for the balance or breakage deposit. If you
book less than 3 months before the arrival date, payment of the total cost,
including the breakage deposit is due straightaway. If your bank returns your
payment to us unpaid, we reserve the right to make an administration charge of
£25.
3. Cancellation of booking by you
If you need to
cancel your booking you must contact the Owners as soon as possible in writing.
The booking deposit is non-refundable under any circumstances. However we will
make every effort to re-let the property once formal cancellation has been
received and if we are able to re-let at the same price the balance will be
refunded to you. If we are only able to re-let at a reduced price (with your
approval) the reduced balance will be refunded. If we are unable to re-let the
full balance will remain payable by you. We STRONGLY RECOMMEND you take out
guest cancellation insurance against cancellation due to ill-health,
bereavement etc as the above refund terms are non-negotiable. An example of
this type of insurance can be found HERE Use drop down menus on right and
select policy type "Guest First" and follow the other instructions for a quote.
Heywood Holidays LLP in no way recommends this particular company.
3a
Changing the date of a booking;Your booking may not be normally moved from
one date to another once made except at the discretion of the owners. If you
wish to change the booking date you will have to cancel the original booking
and the normal cancellation policy will prevail regardless of any subsequent
booking made.
4. Cancellation of booking by us.
If we have to
cancel your booking in advance due to circumstances beyond our control for
example, fire, flood (force majuere) you will be refunded the full amount of
the booking. If we have to terminate your holiday early for the above reasons
you will be refunded part of the booking fee based on the time remaining of the
booking. No additional compensation will be payable in such
circumstances.
5. Damage to property.
You are responsible to
the Owners for the actual costs of any breakage or damage in or to the
accommodation, along with any additional costs that may result, which are
caused by you or your party. These costs may be deducted from your £400
deposit, but are not limited to that amount. You may be billed for the
difference between this and the actual cost of the repairs. Note: Never use any
chemical including stain devils on carpets, tell us about the problem and we
will try to deal with it. However, damaged or irreparably stained carpets are
always replaced. Repairs: No repairs of any kind to the property or
contents must be attempted by you or your party. Any damage must be reported
immediately to the owners.
6. Accidents, injury and personal
property.
The Owners shall have no liability to you for the death or
personal injury to you or any member of your party. You must take all necessary
steps to safeguard your personal property. No liability to you is accepted in
respect of damage to or loss of such property.
7. Heating oil.
Oil is metered and will be charged at the end of your stay at the rate
prevailing at the time. Prudent use of room and radiator thermostats, along
with the heating timers will keep this charge to a minimum. The meter is beside
the oil tank in the drive. Please feel free to note the readings yourself on
arrival and departure (whole litres only). There may be a small difference
between your readings and ours as the heating will have been on for a few hours
prior to your arrival. Please ensure heating is turned off on
departure.
8. Website and advertisements.
The Owners aim to
ensure that the information and descriptions provided are accurately conveyed
on the official website (www.uk-holiday-cottages.org) and any authorized
third-party websites or advertisements. There may be small differences between
the actual accommodation and its description as we are always seeking to
improve services and facilities Occasionally, problems mean that some
facilities or services become unavailable, and if this is the case we will tell
you as soon as reasonably practical after we have been made aware of the
situation. Similarly, we cannot accept responsibility for any changes or
closures to local area amenities or attractions mentioned on the website or
advertised elsewhere. There are many unauthorised websites listing holiday
cottages. We cannot accept responsibility for the descriptions on these
sites.
9. During your stay;
You can arrive at your
accommodation after 3 pm on the start date of your holiday and you must leave
by 10 am on the last day (unless by prior arrangement). The Owner is entitled
to refuse to hand over to you or to repossess the accommodation if they
reasonably believe that any damage is likely to be caused by you or your party
or can repossess the accommodation if damage has been caused. You cannot allow
more people than you have booked to stay in the accommodation, nor can you
significantly change the makeup of the party during the duration of your stay
in the accommodation. You may not carry out any form of trade or business from
the property, nor may you sub-let any part of the buildings. The properties are
entirely non-smoking and you agree not to smoke in any part of the house. You
must allow the Owner or any representative of the Owner access to the property
at any reasonable time during your stay.
NOISE: The house is in a residential area and we have
a zero-tolerance policy on late-night noise. All outside music is prohibited in
consideration of the neighbours. A visit by Environmental health officers, who
operate 24/7 can be emabrrasing. Furthermore the owners are subject to a
£5000 fine if a noise complaint is upheld. Please bear this in mind
before making a booking.
10. Pets:
The
Wilderness is strictly pet free and this is non-negotiable. This is for
health/allergy reasons. If animals are found in the properties you will be
required to remove them immediately and a specialist cleaning fee may be
charged. We are however unable to guarantee a 100% allergen-free
environment..
11. Fireworks The Wilderness is in a rural area
and is surrounded on all sides by horses, both in stables and loose. There are
also haybarns within easy reach of modern fireworks. Horses have been injured
and we have had complaints from owners so fireworks are strictly
forbidden.
12. Cleaning on departure
You agree to keep the
accommodation clean and tidy as found and leave the accommodation in a similar
condition. The following basic level of cleanliness is required on departure;
Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and
cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds
stripped (not mattress protectors). Obvious spills and stains removed. Any
furniture moved restored to original position. Barbeque clean and fat-free.
Bins emptied into wheeliebins and bottles taken to bottle bank. Wheelie bins
must be put out on the road on Thursday evening.
Failure to meet this
standard will result in a cleaning charge against your deposit.
13.
Problems & Complaints;
Every effort has been made to ensure that
you have an enjoyable and memorable holiday and to date we have had no serious
complaints! If however, you have any problem or cause for complaint it is
essential that you contact us immediately to give us the chance to resolve it.
We value your custom and want you return!
VW16Feb11
The
Wilderness is about 2 hours from Heathrow Airport and 90 mins from London by
rail.
No all male or stag parties (no exceptions) please try
Stagweb!
Sorry, no pets, however
children and well-behaved adults are welcome.
The Wilderness, Church Road,
Heywood, Nr. Westbury, Wiltshire
For details of prices and availability see
Prices &
Calendar
Tel UK: 01225 868393 Tel International: +44 1225 868393
e-mail contact@uk-holiday-cottages.org
For Booking Terms
and Conditions please see
Terms
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