"The Wilderness" Holiday Cottages;
Booking Terms and Conditions

Booking Terms & Conditions;
Any reference to either 'us' or 'we' in these Booking Conditions refers to The Cottage Owners. "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.

1. Your booking:
You must be at least 21 years old when you book your accommodation. No stag parties or all-male bookings are accepted. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.

2. Paying for your accommodation
A deposit of 25 % of the booking price is payable by credit card at the time of booking. At this point your booking becomes binding and we will issue your booking form and contract. However we do require a signed copy of the contract. before we send your written confirmation and key entry code. The balance of the booking cost must be received by us no later than 3 calendar months before your arrival date, together with an additional £400 breakage deposit. This payment must be made by cheque and sent in time for the funds to be cleared by the due date on your contract. We cannot accept credit/debit card payments for the balance or breakage deposit. If you book less than 3 months before the arrival date, payment of the total cost, including the breakage deposit is due straightaway. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of £25.

3. Cancellation of booking by you
If you need to cancel your booking you must contact the Owners as soon as possible in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you. We STRONGLY RECOMMEND you take out guest cancellation insurance against cancellation due to ill-health, bereavement etc as the above refund terms are non-negotiable. An example of this type of insurance can be found HERE Use drop down menus on right and select policy type "Guest First" and follow the other instructions for a quote. Heywood Holidays LLP in no way recommends this particular company.

3a Changing the date of a booking;Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.

4. Cancellation of booking by us.
If we have to cancel your booking in advance due to circumstances beyond our control for example, fire, flood (force majuere) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable in such circumstances.

5. Damage to property.
You are responsible to the Owners for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your £400 deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. Note: Never use any chemical including stain devils on carpets, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced. Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.

6. Accidents, injury and personal property.
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

7. Heating oil.
Oil is metered and will be charged at the end of your stay at the rate prevailing at the time. Prudent use of room and radiator thermostats, along with the heating timers will keep this charge to a minimum. The meter is beside the oil tank in the drive. Please feel free to note the readings yourself on arrival and departure (whole litres only). There may be a small difference between your readings and ours as the heating will have been on for a few hours prior to your arrival. Please ensure heating is turned off on departure.

8. Website and advertisements.
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.uk-holiday-cottages.org) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.

9. During your stay;
You can arrive at your accommodation after 3 pm on the start date of your holiday and you must leave by 10 am on the last day (unless by prior arrangement). The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.

NOISE: The house is in a residential area and we have a zero-tolerance policy on late-night noise. All outside music is prohibited in consideration of the neighbours. A visit by Environmental health officers, who operate 24/7 can be emabrrasing. Furthermore the owners are subject to a £5000 fine if a noise complaint is upheld. Please bear this in mind before making a booking.

10. Pets:
The Wilderness is strictly pet free and this is non-negotiable. This is for health/allergy reasons. If animals are found in the properties you will be required to remove them immediately and a specialist cleaning fee may be charged. We are however unable to guarantee a 100% allergen-free environment..

11. Fireworks The Wilderness is in a rural area and is surrounded on all sides by horses, both in stables and loose. There are also haybarns within easy reach of modern fireworks. Horses have been injured and we have had complaints from owners so fireworks are strictly forbidden.

12. Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Barbeque clean and fat-free. Bins emptied into wheeliebins and bottles taken to bottle bank. Wheelie bins must be put out on the road on Thursday evening.
Failure to meet this standard will result in a cleaning charge against your deposit.

13. Problems & Complaints;
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!

VW16Feb11

The Wilderness is about 2 hours from Heathrow Airport and 90 mins from London by rail.
No all male or stag parties (no exceptions) please try Stagweb!
Sorry, no pets, however children and well-behaved adults are welcome.
The Wilderness, Church Road, Heywood, Nr. Westbury, Wiltshire
For details of prices and availability see Prices & Calendar
Tel UK: 01225 868393 Tel International: +44 1225 868393
e-mail contact@uk-holiday-cottages.org
For Booking Terms and Conditions please see Terms
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